We recommend that you use Chrome, Edge or Firefox as these browsers are supported for use with the Online Welcome system.
I can't create an account
If you are having problems creating an account, please check the following:
If you are still unable to create an account, please email email@example.com and please include your student ID in the email.
I can't login
I don't have a valid passport - what forms of ID can I use?
In order to confirm your enrolment, we need you to upload a copy of your current passport. If you do not have a passport, you can upload a copy of your original UK photographic drivers licence/full or provisional. If you have any queries please email firstname.lastname@example.org
I wish to accept my place but there is nowhere on the welcome page
to allow me to do this?
Only certain students need to accept their offer in Online Welcome and you will be contacted if you need to do
All other students will accept their offer in different ways:
If you have any queries about your offer, you can contact the following email addresses, dependent on the way you completed your application:
My personal details are incorrect and I cannot edit them in Online Welcome.
If you applied through UCAS and you have accepted an unconditional offer you need to email email@example.com alternatively if you have applied direct to our University, please email firstname.lastname@example.org
If you are an Overseas student, please email email@example.com
If you applied through UCAS but have not yet accepted an unconditional offer, contact the UCAS Customer Care team to change your details.
Under course information it says that my attendance is sandwich. Why does it say this as I thought I was studying full-time?
Some full-time courses across the university have a placement year in addition to the 3 years of academic study on the course. If you chose to undertake a placement year which is usually discussed and agreed in year 2 of the course, you will be transferred to the Sandwich version of the course.
When will I get a university email address?
Your student email will be provided with your university login details in Online Welcome.
Where do I find out about the Leeds Beckett app?
You can find out more by going to the Leeds Beckett app webpage.
Why do I need SEAtS and where do I find it?
New undergraduates will use SEAtS to register attendance at timetabled sessions. You can download it from either the Google Play or Apple App store (just search for “SEAtS mobile”). See the SEAtS App webpage for more information and how to use it.
What will my fees be next year?
Online Welcome will normally provide fee information to you as you complete the enrolment process. This will give you information about what your fees will be for the next academic year based on the details currently stored on your student record at that time.
When/How do I pay my fees?
If you have applied for and been granted a loan, we will receive payment from the Student Loans Company. If you are paying your own fees or if you have a sponsor, you can start to pay fees before you arrive. Information can be found on the Tuition Fees and Payments webpage.
My fees are being paid by a sponsor, what do I need to provide?
If you are not paying your own fees you can upload a sponsorship letter in the fees section of Online Welcome if you have been provided with one, there is also the option of entering the details manually.
I have applied for accommodation but I would like to amend/cancel my choice.
Please contact the accommodation office for all accommodation enquiries by email firstname.lastname@example.org
I'm an international student, what do I need to bring with me?
If you require a visa to study in the UK, you will need to bring your passport including the visa granted to study in the UK. You will be required to pay 50% of your fees before you enrol.
For more information please check the International Student pages.
When do I need to arrive at University?
Further details about the Welcome Week events will be available on your Online Welcome homepage when they have been finalised. Some courses have non-standard start dates and where this is the case you will be contacted by your School. Your full induction details will be available on this service when you have accepted an unconditional offer.
When will I be able to view my timetable?
Timetables will be available from mid September via MyBeckett or the Leeds Beckett app.
I have decided not to come to university this year and would like to defer or I would like to withdraw.
For most courses we can defer your place to start next year.
If you are a UK student and applied through UCAS, please email email@example.com.
If you are a UK student and applied directly to the University, please email firstname.lastname@example.org.
If you are an Overseas/EU student, please email email@example.com.
We will need your name, UCAS personal ID or University Student ID and the course that you are joining. We will let you know when the deferral or withdrawal has been confirmed.
I need a council tax certificate
Council tax exemption certificates will be available to eligible students via Online Welcome once you've enrolled and teaching has started for your course.
If your enquiry is not listed above, please email firstname.lastname@example.org quoting your Student ID number.